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How eg22 Handles Your Personal Information

Your account data, payment details, and browsing activity on eg22 are handled with clear rules — what we collect, why we collect it, and how long we keep it. Access and use of this platform depends on your local law and eligible regions.

bKash & Nagad Transactions CoveredAccount Data TransparencyCookie Controls AvailableRight to Request Deletion
eg22 How eg22 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Team online

Live Chat

Open the chat window from your account dashboard to raise a data query directly with our Bangladesh support team during operating hours.

Email Support

Send a written data request or deletion query to our support address. We aim to respond within the timeframe required by applicable rules.

Account Settings

Some data preferences — including marketing communications and cookie consent — can be managed directly inside your account settings panel.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encryption in Transit

All data exchanged between your device and eg22 — including bKash and Nagad payment flows — travels over SSL-encrypted connections to block interception.

Cookie Controls

We use session and analytics cookies. You can review and adjust non-essential cookie categories through the consent panel shown on your first visit.

Account Security

Your account is protected by password authentication and OTP verification on login. We recommend keeping your registered mobile number current for wallet access.

Data Retention and Deletion

You can request a copy of your data or ask for account deletion by contacting support. Retention periods after closure follow applicable financial record-keeping rules.

Privacy Policy Questions Answered

We collect your registration details, device information, IP address, and transaction records. Payment data from bKash, Nagad, or Rocket is collected only to process your deposits and withdrawals.

We share data only with payment processors like bKash, Nagad, and Rocket — and only the minimum needed to complete a transaction. We do not sell your personal information.

Your data is kept while your account is active. After closure, records are retained for the period required by applicable financial regulations, then deleted or anonymised.

Yes. Contact our support team via live chat or email with your account details and a data access request. We will respond within the timeframe required under applicable rules.

Send a deletion request through live chat or email support. We will process it in line with our retention obligations — some transaction records may be kept as required by law.

This policy applies to all accounts on eg22. Access and the protections described here depend on your local law and the eligible regions we serve, including Bangladesh.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.